잘못된 판매자 카테고리 코드를 사용하는 Curaçao 라이선스가 있는 도박 웹사이트에 대한 질문 (252 페이지)

After review, we have decided not to uphold your complaint and the details for why are below. With chargebacks for gambling transactions, we only have chargeback rights for when the funds are not credited into your gambling wallet. As such, we cannot raise these through the chargeback scheme. I appreciate you feel as you didn't give the card details to the merchant and no service was provided by them directly that you can raise a chargeback, however as you mentioned these are the payment companies that the casino uses, as such they will have been provided through the casino. I've raised this to the fraud team to review as if we were to look at the transactions as unauthorized by yourself which you mentioned, this could be classified as a scam. They have completed their review and found that we would not be looking to provide any refund as at no point would Chase have identified the merchant as a Crypto merchant. MasterCard have not recognized the merchant as a Crypto merchant which is reflected in the merchant category code. This is a code decided by MasterCard and the merchant, as we have no control over the Merchant Category Code we would not be able to provide a refund through this avenue either. You have mentioned that you have difficulty controlling your gambling spending and raised this with GamStop to put blocks in place with gambling merchants. This is not something we are made aware of and is directly communicated between GamStop and gambling merchants. This does not include all gambling merchants and would need to be raised with GamStop directly to find out if the casino used is included on their registered merchants. I appreciate this is not the outcome you wanted. Going forward, I would like to make you aware of our gambling control feature in the app where you will be able to block transactions for merchants that have the gambling merchant category code. I understand that in this instance the merchants used a different category code and our gambling block would not stop these, but we can report the merchants to MasterCard with evidence showing that they are providing alternative services than what their category code suggests. This will allow MasterCard to investigate this further and amend with the merchants. An alternative option for the merchants who use misleading category codes would be to disable your online transactions as this would block all online transactions. The final option we would have would be to close your Chase account if you feel none of these are able to support your needs or keep your funds secure.

Help please I don't know what to do now...

My friend I hope you are well.

If you remember my issue with national bet they have blocked my deposit by closing my account.

Now they have also blocked communication.

In a check I made I found that they are not controlled by any regulatory authority.

What should I do to get my money back?

Φίλε μου ελπίζω να είσαι καλά.

Αν θυμάσαι το θέμα μου με την national bet που έχουν δεσμεύσει την κατάθεση μου κλείνοντας μου τον λογαριασμό.

Πλέον έχουν κάνει και φραγή επικοινωνίας.

Σε έλεγχο που έκανα βρήκα ότι δεν ελέγχονται από καμία ρυθμιστική αρχή .

Τι να κάνω για να πάρω πίσω τα χρήματα μου

Can I request that EVERYONE from the UK reports these sites to the UK Gambling commission? Explain what has happened.

Info@gamblingcommission.gov.uk

The more reports they get the more likely they are to actually deal with these criminal enterprises. I already reported Instantcasino.com, Instaspins.com and MyStake.

Agreed. I have done all of the santeda ones, and guess what. I never even got a reply 🤷‍♂️ haha!

Have you had any response?

I reported a few yeas ago they replied saying they cannot do anything about it but I kept complaining and they got it closed/blocked 24pokies but it just reopens as 24pokies1.com etc etc

They take ages to reply but they will not deal with anyone specifically. They are a reports based organisation - if they get enough reports on the same companies they will start taking action.

I have had direct responses against Instantcasino.com though from quite a senior person in their Intelligence and Enforcement team so I assume they were already looking at them. They requested all the information I had.

Do you send a full list to them or one by one or maybe just focus on the current one Kinghills

Anyone know who to contact about Byte news London? Or is it as usual quick bit behind transactions?

Någon som visste vem man skall kontakta om Byte news London? Eller är det som vanligt quick bit som ligger bakom transaktioner?