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Good morning.

I have pending withdrawals at the rtbet3 bookmaker. The total that I have pending is 1500 euros, and since Thursday it has been in pending withdrawals and no one is giving me a solution. They neither ask me for documentation, nor do they respond to my emails and in the chat they only tell me that I have to wait without giving me an explanation. What can I do to collect?

Buenos días.

Tengo retiradas pendientes en la casa de apuestas rtbet3. El total que tengo pendiente son 1500 euros, y desde el jueves está en retiros pendientes y nadie me da solucion. Ni me piden documentación, ni me responden los correos y por el chat solo me dicen q hay q esperar sin darme una explicación. Que puedo hacer para cobrar?

Can I ask which casino you are trying to make the withdrawal from, please? Just to avoid any confusion.

Is this your first withdrawal there, or have you had any successful ones before? Is the situation still the same or you have some updates, please?

Rtbet. It is impossible to withdraw, I have already declared it void, I will not play again

Rtbet. Es imposible retirar yo ya lo e dado por nulo no vuelvo a jugar

I have the same problem, I have been waiting for a withdrawal for days and nothing, things look bad, I do not advise anyone to bet at that betting house

Yo tengo el mismo problema, llevo días esperando una retirada y nada, pinta mal la cosa, no aconsejo a nadie apostar en esa casa de apuestas

Don't even think about entering that page, it's impossible to withdraw anything, it's been several days and it's always impossible to drag your feet...

No se os ocurra entrar en esa pagina es imposible retirar nada llevo varios dias y imposible siempre dando largas..

Hello, could you please share the url address with me, because I didn't find this casino in our database. 

Regarding your withdrawal and problems with it. Did the casino tell you what's going on and why you can't withdraw ? How long exactly does it take ? Do you have a verified account ?

I ask because we give casinos 14 days to resolve a withdrawal. 

Please let me know. 

Hey, did the casino say why you don't have your withdrawal ? I also have similar questions for you, so how long does it take when you say a couple of days ? Were you able to successfully verify with the casino ? These are important things, so when I see that several players are experiencing a same situation, it would be good to know how it is. 

Hello Jaro, do not contact them yet, since since you have to wait 14 days, I have not reached that many days yet, I will wait to see if it is resolved, even if it generates a lot of distrust, I bet in several betting houses and I never had problems , in no more than 3 days I always collect

Hola Jaro, no contacte aún con ellos, ya que visto que hay que esperar 14 días, aún no llegué a tantos días, esperaré para ver si se resuelve, aún a si genera mucha desconfianza, aposté en varias casas de apuestas y nunca tuve problemas, en no más de 3 días siempre cobre

Hello!

Maybe I missed important parts of this conversation, so I prefer to also ask a few questions here, if you don't mind.

Let me start to say that eventhough during the complaint process we allow casinos 14 full das to resolve the problem, you as a player should try to keep in touch with the casino in order to follow potentional progress.

So, are you able to contact the casino by any means. Or, have you received any explanation regarding the delayed payment? What about the account verification - is it done or not necessary at all?

In case you have not tried to contact them yet, I would certainly try to.

We will be here for future updates, of course.

I received the payment now, it took longer than expected but everything was fine, my fear is that they did not credit the withdrawal into my account, I went to find out more and I found more people who did not pay them the money and I was alarmed, but as I said I received the money now, in my case they did not ask me to verify my account

Recibi el pago ya, tardó más de lo esperado pero todo bien,mi miedo es que no me abonaban el retiro en mi cuenta, fui a informarme y me encontré mas gente que no les abonaban el dinero y me alarme, pero como dije recibi el dinero ya, en mi caso no me solicitaron verificar mi cuenta

That is great you have received your money. How long did you have to wait, actually?