JackpotGuru Casino - 플레이어의 보증금이 그의 계정에 입금된 적이 없습니다.

I deposited 1500INR, but payment status showed as payment failed on jackpot guru website where as my money got debited from my account. After contacting casino representative they are asking me to wait for infinite time. As i already shared my relevant proof still they are taking much time to resolve my small deposit issue.

Dear sunshine1984,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear sunshine1984,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.