Hi Janis

Thank you for sharing your experience with us, we always appreciate honest feedback as it helps us improve our services.

Our VIP program is designed to reward consistent play, with perks such as:

Level-up bonuses tailored to your play activity.

Personalised offers and reloads from your VIP manager.

Exclusive promotions for VIP members, including special tournaments and giveaways.

Priority support and faster withdrawals.

Regarding wagering requirements these are in line with industry standards, and we always aim to clearly communicate the terms so there are no surprises. Activity and gameplay frequency are indeed key factors in determining offers, but we also look at overall engagement across all products, not just slots.

We understand that preferences vary, and while some players enjoy our casino offering, others prefer our sportsbook. For slots fans, we continue to offer a wide selection from top providers, and we’re constantly working to expand the available titles, including from Push Gaming and Nolimit City where possible.

We’re sorry to hear that you feel our rewards did not meet your expectations recently.

We hope you’ll give Playbet another try in the future, our goal is to make your time with us as rewarding as possible.

The Playbet.io Team

Hi there,

Thank you for taking the time to share your feedback. We truly value hearing from our players and want to address some of your concerns clearly to help avoid any misunderstandings:

1. "Rigged games / Bad RTP"
We understand how important fairness is, and we want to assure you that all our games run on certified Random Number Generators (RNGs), which ensure that every spin or outcome is completely random and unbiased. Additionally, our RTPs (Return to Player percentages) are standard across the industry. Many providers also allow you to check the RTP directly within the games. All games are tested and certified by independent auditors to guarantee fairness and consistency.

2. "Slots crashing"
We’re sorry to hear you experienced issues with slots crashing. Often, these problems are related to local factors such as browser compatibility, internet connection, or cached data. We’d be happy to help troubleshoot this with you to improve your experience. Most of our players enjoy smooth gameplay, and providing a stable gaming environment is very important to us.

3. "They wouldn’t let me withdraw"
We completely understand how frustrating withdrawal delays can be. In your case, the issue stemmed from the payment provider rather than any action on our side. Please rest assured, we work diligently with our partners to resolve such matters as quickly as possible. We never withhold funds without a valid reason and strive to process withdrawals promptly.

4. "Bad service / Theft / Fraud"
We take concerns about service and security very seriously. Our support team is available 24/7 to assist with any questions or difficulties you may have. As a fully licensed and regulated casino, we undergo regular audits to maintain transparency and trust. Claims of theft or fraud are deeply concerning and not reflective of our commitment to fair play and honest service.

We respect your right to share your experience and want to ensure information is fair and accurate so other players can make informed decisions. If you’d like to discuss this further or seek a direct resolution, please don’t hesitate to reach out to our support team—we’re here to help.

Thank you for your understanding and for being part of the Playbet.io community.

Best regards,
The Playbet.io Team