I understand that casinos try and remain limited on the amount of free bonuses that are given however I was a frequent depositor some times multiple times a week. They have coupons that expire and they don’t care how much you have deposited your gonna get the same amount of treatment that others do. They closed my account so they can silence me as I have given a dozen real and honest reviews on trust pilot. Actually it was my fav casino but I’m just being honest they claim to have their games tested and what not but wagering is designed to be so high you don’t come out and top like the system doesn’t know when you are almost done wagering cuz it sure starts to gobble up your balance and start losing ALOT. Don’t get me wrong they try and do what they can but for someone to still use their site and yet get no other extra benefits isn’t fair. You can have so many losing streaks and you get the same perks as if you deposited once a week. They will have technical issues and deny them cuz they don’t wanna pay you or do the right thing not even for a loyal customer they just want you depositing

My experience with the casino's customer support left much to be desired, and it often felt like the policies they relied on were more important than doing what's right for the customer. Their overall approach in terms of ethics and values as a company left me unsatisfied, and I didn't find them to be particularly customer-friendly.

One of the issues that stood out was their handling of errors. There were instances where they over-refunded my account but failed to rectify it until an opportunity arose to potentially withhold my winnings. After waiting for three days for a withdrawal approval, it was disheartening to see them intentionally process it out of order, approving the second request before the first. This appeared to be a retaliatory move following their initial error, which seemed unprofessional.

What added to the confusion was their denial of the withdrawal request made first, even though it had been chat-verified to have met the wagering requirement. Instead, they opted to approve the second request, which had not met the requirement. However, I was confident that both accounts had fulfilled the requirements.

In summary, it was evident that the support team's handling of the situation could have been more responsible and customer-oriented. The casino's approach to resolving issues and errors left me with concerns about their commitment to transparency and fairness. I believe they create fake profiles to give false reviews hence is why their rating is extremely high for having the worst casino experiences here and their sister sites.