Hello,

Thank you for your feedback. We are sorry to hear that you had a bad experience with our crypto casino. We would like to address some of the issues you raised in your review.

First of all, we can assure you that there were no server maintenance and that our servers were operating at 100% during the time you played. We have a dedicated team of engineers who monitor our system performance and ensure that everything runs smoothly and securely. We also have 24/7 live chat support that can assist you with any technical issues or questions you may have.

Secondly, we want to emphasize that our crash and dice games are provably fair, which means that users can check the fairness of each bet using a cryptographic hash function. This function generates a unique and random outcome for each bet, which cannot be manipulated or tampered with by anyone. You can find more information about how our provably fair system works here: https://trustdice.win/blog/bitcoin-casinos-the-provably-fair-algorithm.

Thirdly, we offer monthly promotions and bonuses for our loyal players, such as cashback, free spins, deposit bonuses, and more. You can check our promotions page for the latest offers and terms and conditions. We also give free no-deposit crypto from our faucet without any claimable requirements. You can claim free crypto every six hours from our faucet, which is not an insult but a generous gesture to help you play more and win more.

We value all our customers and we strive to provide them with the best gaming experience possible. We hope that you will give us another chance to prove it to you. If you have any questions or concerns, please feel free to contact us anytime.

All the best,
TrustDice Team