Thank you for the amazing review, ROCCKODON86!

We’re thrilled to hear that your experience has been so positive—from fast verification and lightning-quick withdrawals to fair bonuses and helpful live support. It’s great to know you feel there’s real potential to win big here!

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Hello,

Thank you for your feedback. We're sorry to hear your experience didn’t meet expectations.

We’d like to clarify that you received four bonuses — including a manual gift — even though the sign-up code you used wasn’t valid. We went above and beyond by offering extra bonuses, while most casinos typically provide just 2–3 per week.

We understand it can be frustrating when luck doesn’t go your way. All our games run on fair RTP rates from licensed providers, and we are fully licensed under the Curacao gaming authority.

Thanks again for giving us a try — we wish you all the best.
– Hertzbetz Support Team

Dear ROCCKODON86,

We’re truly sorry that your experience hasn’t been as smooth as expected. We understand how important seamless gameplay and quick issue resolution are to our players. We have reviewed your situation and would like to provide a detailed response to clear up any misunderstandings.

Regarding Play’n GO, the provider was undergoing technical maintenance, which has now been completed. Our technical support team sent you an email about this matter today, and you should have received further details.

Regarding deposit limits, we’re pleased to inform you that this feature is currently in development. We take Responsible Gambling seriously and, while deposit limits are still being worked on, we do offer other responsible gaming tools such as 'Take a Break' and 'Reality Check' to support safe play.

You can find more details on all currently available responsible gaming options on our Responsible Gambling page: https://spinline.com/en/responsible-gaming.

We are constantly working to improve our platform, and your feedback helps us to grow. We truly hope to see you enjoying our games again soon.

If you ever have any questions or need assistance, don’t hesitate to contact us via Live Chat or email at [email protected] – our team is here for you 24/7.

Best regards,
Spinline Casino

Dear Customer,

Firstly, We want to thank you for bringing this matter to our attention. Your observations are very important to us, and we take any concerns about game authenticity very seriously. Ensuring that all our games are fair, transparent, and authentic is a top priority for us.

We rent games only from licensed game providers, so you can be sure that everything is fair.

Please rest assured that we are committed to maintaining the highest standards of integrity and fairness in all our gaming offerings. If you have any additional details or evidence that could assist us in our investigation, please do not hesitate to share them with us.

Thank you for your understanding and cooperation. We value your trust and are dedicated to ensuring that your gaming experience remains enjoyable and fair.

Best regards,
Betsomnia Casino

Dear Hendri,

Thank you for taking the time to share your experience with us. We're sorry to hear that your time with our casino was disappointing and frustrating.

Regarding your concerns, we understand how important it is for the RTP (Return to Player) to meet your expectations, and we're sorry that this didn’t happen in your case. While RTP can fluctuate, we strive to ensure fair play for all our users.

As for the issue with your free spins and the winnings not being credited to your balance, we sincerely apologize for the delay in resolving this. We aim to address all issues as quickly as possible. We regret that the situation led to such frustration and your decision to close your account.

Please know that your feedback is invaluable to us, and we’re using it to improve our services. If you ever decide to give us another chance, we’d like the opportunity to make things right and offer a better experience.

Thank you for bringing these issues to our attention.

Best regards,

New Lucky Team