Weira made a deposit of £1,800 and after she played for five hours, she won £27,000. The casino decided to close her account and confiscated all the funds that were on it without any explanation given. There is no further update on this case.

The player, Lalauri accepted a bonus, but in order to receive it, she was instructed by the chat representative to deposit €20. Four days later, her deposit was returned to her and the account was also closed. There is no further information.

The player requested a withdrawal of €3,650 that came from their deposit but it was denied. The casino wrote them an email that said that they wouldn't receive their winnings and that their account would remain blocked due to security reasons and funds would also stay in the account as per casino management's final decision. Later on, the casino contacted the mediator to informed them that the player was welcomed to contact their support and resolve the issue. The player said they had reported the casino to different authorities. No other information is available ever since then.

Npro11 made a deposit and received a £300 bonus without his knowledge. While he played, he noticed that his balance was getting higher than he expected so he contacted the support team and they informed him he needed to meet the wagering of £14,000 before he would be able to cash out. He asked the support to remove this bonus as he did not wish for any bonuses, but it was refused. He was told to play through the £14,000 and went back to blackjack table where the maximum bet was lowered to £25. Kevin also asked the support for a higher maximum bet allowed, but it also was refused. The casino stopped responding to his requests and the complaint remains unresolved.

Riff.raff.524 requested a withdrawal and received an instant cash match bonus automatically. He decided to withdraw the funds again and found out he needed to wager them up to £1,960. After that, he contacted the casino via phone right away and they told him he must have been informed about the bonus he had received. Riff.raff.524 claimed he never accepted any bonus nor seen any information on the mobile app he used to play the games on. There is no further update available.

Johnnyroach signed up at the casino and was given a £10 no deposit bonus, but he lost. Then he deposited £20 and received an £80 bonus which he did not ask for or an option to accept it. Then he lost again. He made about four more deposits where again, he received unwanted bonuses. This way his wagering requirements became higher and higher and got to the amount of £17,000. On a top of everything, when he tried to request a withdrawal, he was asked to deposit money again. The representative of the casino told him over the phone that all of this happened because of an error on the mobile site. Johnyroach explained that it was not his fault and asked for his money back.

Eadrian received a phone call from the casino where he was offered a bonus with a 500% and a 25x playthrough but he had to deposit at least SEK200. After that, he deposited SEK300 but received a wrong bonus. The casino kept on offering him different bonuses but wouldn't answer him what was the playthrough. When he contacted the casino, they told him to give them few more days to look into this issue. Nobody ever contacted Eadrian nor would he received the promised bonus. The case remains unresolved.

MCY requested a withdrawal and sent all the documents needed for verification. A few months later he learned that he didn't pass the verification and his account was closed without any reason. The casino emailed him and said his account would remain closed due to security reasons and all the funds would stay in the account as per casino management's final decision. The case remains unresolved.

When Danny tried to request a withdrawal, the casino's software frozen and from his AUD68,000 that he had prior to the withdrawal, all he had left was AUD45. Right away he contacted the chat support and they told him they didn't see any of his bets being made. He made another deposit, won and contacted the support again. They said they couldn't see his bets being made again. When he played again, this time the money got deducted but not paid when he had won. Danny sent screenshots and proofs to the casino and they refunded him around AUD10. This complicated case remains unresolved.

Ricky requested a withdrawal of $20,000 and kept playing with the rest of his balance. Four days later, the withdrawal got approved but later on, he received a phone call from the casino. They informed him that he wasn't eligible to receive his winning due to broken terms and conditions. After Ricky won and requested a withdrawal, he played a video poker, which they claimed was not allowed. The casino put his name all over their website for everyone to see that he had won. But nobody could see that Ricky was denied of his winning and all he received was his deposit of $2,000 back.

The player requested a withdrawal of £993 and received an email saying that the withdrawal was being processed. He then received another email that he had not met the wagering requirements. In fact, he checked it and claimed he met the requirements, wagering thousands. The correspondence between the casino and the player became complicated, where they stopped communicating. There is no further information available.

Kevin requested a withdrawal of £12,868 and was requested to send documents for verification, which later on, was successful and he passed it. Later on, when no payment arrived, he was asked to send a notarized proof of ID and a bank statement. Kevin did get his documents notarized and sent them to the casino via air mail. Soon after that, he received an email where he was asked to sent those documents once again due to a mistake of giving him a PO BOX address, where no one was available to sign the mail. The player agreed and got the documents notarized again, and sent them for verification. This time, the documents arrived and he knew so for sure because he was able to track it and it definitely was signed by someone. The casino claimed that they never received the documents and refused to pay the player's winning. There is no further information about this complaint.

Charmainesa was asked to send documents needed for the verification, so she did. She had to contact the casino for an update but no one responded to her. Later on, the casino called her to offer a weekly bonus but failed to respond to her emails when it came to a withdrawal. The case remains unresolved.