Ashley received a bonus, won €1,366 and completed the wagering requirements. The casino asked her to provide documents for verification that became a success. After that, Ashley tried to request a withdrawal, but the "withdraw" button was not working. The support team advised her that she must log in through a mobile device in order to make a withdrawal for some reason. Ashley claimed that she tried to do so, but again, it did not work. Later on, she received an email that stated she breached the terms and conditions with a high betting pattern. They confiscated her winning but returned her deposit. Ashley requested the casino to provide her with the proof of live chat conversation. She also checked before she even placed the bet that it was £5 and live chat confirmed this was the case. The case remains unresolved.

Franzw played with a bonus and won €4,100. Shortly after he requested a withdrawal, Franzw received an email from the casino stated that he breached the casino's terms and conditions with a high betting pattern. He was absolutely sure that he read the terms and conditions thoroughly before he played. He also looked for date and time in the conditions to see when they were last changed, but there was no date anywhere on the website. After some mail correspondence with the casino they put a date to the conditions. It became obvious for him that they changed it just so they didn't have to pay his winning. Later on, the casino started an investigation and claimed that they contacted the player, but he denied any of it being truth. The casino still claimed that the player has breached the rules and asked him to raise a complaint with the investigation team again. Franzw still claimed that he has not breached the terms and asked the casino for proof. They never responded and the case remains unresolved.