Betpanda Casino - 일반 토론 (7 페이지)

That is sad that yet another player has similar issues.

May I ask if you played at the casino games or was it related to sports, please?

How long have you been playing at this casino?

I've only played casino.

I registered my account in 29th of oktober.

They are not answering me on e-mails either.

In this case, you have done the right thing to file a complaint here.

As it was explained before, we need to wait 14 full days before we can intervene, though.

Did you receive any email with an explanation regarding the blockage of your account from the casino?

Yeah, I guees I just need to wait.

No, nothing. Literally nothing. It was just closed.

Such situations are never pleasant if they occur and the casino knows nothing. I think a lot of players would like at least some kind of answer as to what happened. 

Anyway, that's what our team is here to find out if you can't.

Hopefully we'll be able to catch something soon. 

If you happen to have any news, be sure to let us know.

Yeah.

No, no News. It's just silence. I've tried to reach out thru e-mails but they can't even answer me.

Everything is the same, they have been ignoring me in the mail for 11 days, in LiveChat they tell me that they will contact me by email, which has been ignoring me for 11 days xD SCAM!

Yeah I know. And then they are closing down the conversation in the chat. Either way they have out of liquidity or they just are rugging us all. The owners of the company should be sweaty. I've got all the details about them.

Sad and also quite unprofessional. Being without an answer for so long would probably not please anyone.

However, it won't be long and if nothing changes we will contact the casino.

I wonder if they will answer us.

In that case, I would already think about opening a complaint, because it's starting to get close to the 14 days that we give casinos to pay out players. Did you play here with any bonuses or was it necessary to verify yourself?

I only played Sports at this casino, there were no bonuses, they didn’t ask me to verify myself, just confirm my email.

Sketchy things.

I guess if they have plans to solve it they will answer. If they don't they will not answer you.

Unfortunately, I can see that similar things happened to many players recently.

Let's see how the casino will solve it really.

Well, I hope that they will communicate with our complaint team when the time comes.

Otherwise, without them, we won't be able to solve the complaint, and they will get black points, which will negatively impact their safety index.

But let's not go ahead of things and wait for the next step in your complaint. Right?

Good morning, I too find myself with 4400 dollars sent to a wrong network. They no longer answer me to emails, the chat gives an error and telegram (vip support) does not answer. Until I lost everything was ok, answers in 5 minutes now absolutely nothing

Buongiorno pure io mi trovo con 4400 dollari mandati su una rete sbagliata. Non mi rispondono più né alle email, la chat da errore e telegram (supporto vip) non da risposta. Fino a quando perdevo tutto ok risposte in 5 minuti ora il nulla più assoluto

Today thanks to the review I left on trustpilot they asked me to contact them again https://it.trustpilot.com/reviews/67235a0882da583d7a27b845?utm_campaign=review_replied_email&utm_medium=consumer&utm_source=ReviewRepliedEmail you too can try it

Oggi grazie alla recensione che ho lasciato su trustpilot mi hanno chiesto di ricontattarli https://it.trustpilot.com/reviews/67235a0882da583d7a27b845?utm_campaign=review_replied_email&utm_medium=consumer&utm_source=ReviewRepliedEmail provate pure voi

and I add that I looked at the statement of the withdrawal I made on the betting site and it doesn't appear..... at this point I think something has happened since the withdrawal of 4490 doesn't appear.....

e aggiungo che ho visionato l estratto conto del prelievo che ho fatto sul sito di scommesse e non risulta..... a questo punto penso che sia successo qualche cosa visto che il prelievo di 4490 non risulta.....

I have also seen the complaint and I wanted to ask, also according to what you write, if the funds are not on their way. I guess we will have to wait a while and see how it is. Can you handle it? Feel free to let me know whether the money has arrived or not. 🙂

the withdrawal arrived on the wrong network the next day (October 30) but now I noticed that the withdrawal does not appear in the site's statement (I attached a screenshot in the complaint) so there is something wrong. I reported it to Betpanda support and they don't even see it.... the fact is that I have the receipt of the withdrawal via email

il prelievo e arrivato su rete sbagliata il giorno dopo (30 ottobre) pero ora mi sono accorto che nel estratto conto del sito non risulta il prelievo (ho allegato screen nel reclamo) quindi ce qualche cosa che non va. fatto presente all assistenza betpanda e manco loro lo vedono.... fatto sta che io ho la ricevuta tramite email del prelievo

It's good that you have it emailed to you as a proof. Also good that you uploaded it to the complaint, our team will definitely take a look at it and see what can be done. 

If they also write you something that would be worth mentioning, by all means share it, for now we will have to see how the complaint progresses.