Dear player,

Great to have your honest feedback!

We understand your concerns regarding the registration form. But don't worry, as the registration on our site is done in two steps. The first step is the usual registration form where only email and password should be used. But then while depositing comes the second step, where you need to fill in more standard data about yourself.

Such a process was done in order to make your registration process easy, more comfortable, and avoid over-complicating. You can really quickly have a look at our product without the need to enter all the data and decide whether liked it and want to proceed further with the deposit.

Hope with this explanation we cleared your doubts and you will not be concerned regarding the registration anymore :)

Anyway having feedback from our customers allows us to become better, so we will think about changing the registration form.

Happy to have you as a customer!

Kind regards,
Your Zoome team

Dear Luisaa,

First of all, we would like to thank you for your comment. For a young casino (and sports betting) operator like us, it is very important to get feedback from our players, as we look to develop and improve our products and services in the future.

We are sorry to hear that the website design did not meet your expectations. This is the first version of our website and will be modified over the next month based on the feedback we have received.

In terms of withdrawal, we inform you that all requests made by our players are processed very quickly, within 48 hours maximum. Once validated, if you have used fast methods, you will receive it on your accounts within a few hours.

Regarding our customer support, we are available 7 days a week from 10:00 – 00:00. If you need to reach our support department outside of these hours, you can send an email to support@casinozer.com and you will always get a response within 24 hours.

Thank you once again for your review and have a great day.

Kind regards,

The Casinozer team