Hello!
We are sorry that our site did not meet your expectations. However, we always try to reward our customers with good bonuses, moreover we have daily wheels with their prizes, loyalty program and a lot of others promotions. Of course, all bonuses have its own wager requirements, but after completing them you are able to receive the winnings from bonuses.
The RTP (return to player) of our slots starts at 95%.

Withdrawals, if made via bank transfer, are paid within 5 banking days, but usually much faster. You can also use e-wallets to receive your winnings within minutes.

Best regards,
NineCasino team.

Dear deckdog18,

Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciate the design of our website.

After looking into your issue, we have found that your withdrawal requests were cancelled due to an issue with the information you provided in the withdrawal field.

Also, our financial department works through requests to withdraw funds within 72 business hours after the request is made and/or 72 business hours after the last withdrawal request was paid out, provided all other conditions are met and checks are completed, as outlined in the Terms.

We are committed to improving our services and your feedback helps us to improve our platform. If you need any further assistance, please do not hesitate to contact our support team.

Thank you for your understanding and patience.

Best regards,
Casino Infinity representative

Dear Player!

We're sorry that the game outcome didn't meet your expectations at our casino. It's important to acknowledge that licensed casinos have no ability to manipulate the outcomes, it depends on your strategy while playing on slots. All the games available on our platform operate using a certified random number generator provided by each game developer. We have no means of influencing the game outcomes, as all data processing takes place on the developers' servers. Rest assured, your winnings here are solely determined by your luck. Also, you can choose less volatility games on which you would win less but more often, as higher volatility games would require you to play more rounds to receive bonus free spins or winnings. You might more information about volatility generally or in specific games on open sources or on the provider's website.

As for your issues while proceeding with a verification procedure, our casino operates under strict licensing regulations, and player verification is a mandatory requirement imposed by these regulations. Players only need to complete the verification process once to ensure a secure and seamless gaming experience moving forward. We understand your time is valuable. Rest assured that the verification process is designed to be efficient and streamlined, so it won't take up a significant amount of your time.

We genuinely appreciate your patience and cooperation during the verification process. In case, you're having issues with the verification process, please write us your email address so we can check how we can assist you, or just contact us in a live chat or via email.

Kind regards,
Your Zoome team