Thank you for your feedback!

We appreciate your opinion about our website!

We are always striving to improve and make your stay in our casino as comfortable as possible. Please note that if you need to take a break from gambling or if you feel that you may have lost control of your gambling, we provide a self-exclusion facility, which can be activated by you within ‘My account’ or by contacting our support team.

Also, please note that the Deposit Limit option can be accessed within your ‘My account’ section and limits can be amended anytime. Let us inform you, that a decrease in the deposit limit will take effect immediately, but an increase can only occur after a 7 day cooling-off period, in order to avoid rash decisions.

If you have any further questions, feel free to contact us via email or live chat.

Best regards,
BetSofa team

Dear LouAnn123,

First of all, we would like to thank you for your review. For a young casino (and sports betting) operator like us, it is very important to get feedback from our players, as we look to develop and improve our products and services in the future.

At Yonibet, if you contact us about self-exclusion, or gambling addiction, your account will be closed and remain closed forever. If you have made your reasoning for closing your account known to other Online Casino’s we can not be held responsible for mistakes made by other Casino's, this is something you would need to contact them about. We only take care of our Casino which is Yonibet.

When you have registered your account on Yonibet you have accepted our terms and conditions, which clearly state the following:
2.6. By creating your account, you guarantee the following :
— You understand and accept the existing risks of losing your money by using the services of the Website.
— Gambling is not prohibited in your jurisdiction: Prior to attempting to open an account on our site, it is the player’s entire responsibility to make sure that he/she is not in breach of any legislation or gambling regulation in force in his jurisdiction;
— You can enter into contracts under the laws of your jurisdiction;
— You are not banned from gambling

In the case of a self-excluded user who has managed to register on our website with false information, our finance department will close the account and refund the deposit to the issued card.

We hope to have informed you sufficiently and we wish you a great day!

Kind regards,

The Yonibet Team

Dear player! Thank you for sharing your feedback, and we are genuinely sorry to hear about your experience. We take responsible gaming and player protection very seriously, and we sincerely apologize for any confusion or frustration caused. We understand the importance of enforcing responsible gaming policies. We are grateful for your feedback, this will help us to review such nuances in order to avoid misunderstandings in the future. Your safety and well-being are a priority, and we are committed to improving our practices to prevent such situations from occurring in the future.

Best regards,
Jet Casino!

Dear player! Your safety and wellbeing are very important to us and we take such concerns very seriously. We would like to apologize for the inconvenience and assure you that we are continuously working to improve our player protection measures.

If you need assistance resolving this issue, please contact our support team directly so we can take the necessary steps.

Thank you for your feedback - it helps us improve our service.

Best regards,
Sol Casino!

Lieber Spieler! Ihre Sicherheit und Ihr Wohlbefinden sind uns sehr wichtig und wir nehmen solche Bedenken sehr ernst. Wir möchten uns für die Unannehmlichkeiten entschuldigen und versichern Ihnen, dass wir kontinuierlich an der Verbesserung unserer Spielerschutzmaßnahmen arbeiten.

Wenn Sie Unterstützung bei der Lösung dieses Problems benötigen, wenden Sie sich bitte direkt an unser Support-Team, damit wir die notwendigen Schritte einleiten können.

Vielen Dank für Ihr Feedback - es hilft uns, unseren Service zu verbessern.

Mit freundlichen Grüßen,
Sol Casino!

Dear Player! Thank you for sharing your feedback with us. We are sorry to hear that you had such an experience. Protecting our players and promoting responsible gaming is our highest priority.

It is indeed unacceptable that a player should be able to register again at another casino despite requesting self-exclusion. We take your concern very seriously and will urgently review our processes and policies regarding self-exclusions and responsible gaming.

We thank you for your valuable feedback and apologize for the inconvenience. Your well-being and protection are very important to us and we are committed to implementing improvements in this area.

Best regards,
Fresh Casino!

Lieber, Spieler! Vielen Dank, dass du dein Feedback mit uns geteilt hast. Es tut uns leid zu hören, dass du eine solche Erfahrung gemacht hast. Der Schutz unserer Spieler und die Förderung von verantwortungsvollem Spielen haben für uns höchste Priorität.

Es ist in der Tat nicht akzeptabel, dass ein Spieler trotz des Antrags auf Selbstausschluss erneut die Möglichkeit hat, sich in einem anderen Casino zu registrieren. Wir nehmen dein Anliegen sehr ernst und werden unsere Prozesse und Richtlinien im Hinblick auf Selbstausschlüsse und verantwortungsvolles Spielen dringend überprüfen.

Wir danken dir für dein wertvolles Feedback und entschuldigen uns für die Unannehmlichkeiten. Dein Wohlbefinden und Schutz sind uns sehr wichtig, und wir sind bestrebt, Verbesserungen in diesem Bereich umzusetzen.

Mit freundlichen Grüßen,
Fresh Casino!