Virgin Casino NJ 리뷰

The player complained that after they asked for a withdrawal, the transaction bounced back and was returned to their casino's account. They then tried to withdraw it again but still, never received it despite the casino reassuring them they would receive the payment soon. No reaction from the casino, no update ever since.

The player, Claire, complained that she had permanently self-excluded herself from the casino in 2010, forgot about it and opened a new account in 2016 with the same registration information. Ever since the casino had changed the owner in 2013, apparently the information about her self-exclusion got lost and the casino didn't stop her from playing there. After Claire had lost some money, she remembered that she had self-excluded herself from the casino and was complaining about the casino not honoring her self-exclusion. The casino didn't react to this complaint and it remains unsolved.

플레이어는 처음에 £ 1,500를 얻었고 아무 문제없이 인출했다고 불평했습니다. 같은 날 나중에 그는 £ 5,000를 획득하고 금액을 인출하려고했습니다. 다음날 그는 인출이 처리되지 않은 것을 알고 카지노에 전화를 걸었고 금액이 높아 더 오래 걸릴 것이라는 응답을 받았습니다. 나중에 아무 것도 움직이지 않아서 그는 다시 전화를 걸어 은행 명세서를 제공하라는 요청을 받았습니다. 플레이어는 요청한 모든 문서를 제공했지만 아무 일도 일어나지 않았습니다.

플레이어는 시스템에서 정확한 정보를 입력할 수 없기 때문에 은행 정보를 업데이트할 수 없다고 불평했습니다. 따라서 그는 출금을 할 수 없었다. 그래서 플레이어는 입금을 통해 세부 정보를 업데이트하고 싶었지만 그렇게 할 수 없었습니다. 그는 1파운드 미만이 아니면 입금할 수 없었습니다. 실시간 채팅 에이전트는 입금할 수 있도록 자금을 제거하겠다고 약속했지만 플레이어는 매번 자금을 제거하지 않고 채팅을 나갔다고 말했습니다.

The player requested 2 withdrawals but somehow got lost on their way to them. The casino provided the player and their bank with the ARN number to trace the payment but didn't succeed. The player's bank asked the casino's bank to try to trace the money but they didn't even try. The player also said that their previous transactions were successful and couldn't understand what had happened this time. No other information is available ever since.

Player self-excluded themselves from the casino and opened a new account. They made a deposit and shortly after that was the account closed and they were not able to withdraw anything. According to the player the casino stated they were not ready to pay the deposits back. No update since then.

플레이어 '몰로코코코'는 같은 그룹 내 카지노에서 스스로 퇴출한 후 카지노에서 보증금을 환불하지 않았다고 불평했습니다. 그는 카지노에서 등록할 때 다른 우편 주소를 사용했기 때문에 환불을 받지 못할 것이라고 말했다고 주장합니다(그는 집을 옮겼습니다). 그러나 그는 등록 시 동일한 전체 이름, 동일한 생년월일 및 동일한 이메일 주소를 사용했다고 말했습니다. 중재자는 카지노가 불만 사항에 대한 논의를 거부하고 플레이어에 대한 모든 불만 사항을 선택한 UKGC 지정 ADR eCOGRA로 전달하기를 원했기 때문에 플레이어에 대한 불만 사항을 발견했습니다.

Lois, a player from the UK played at these sister casinos, Heart Bingo, Virgin Games, and Monopoly Casino for months. All of her accounts were verified and she made few deposits in all three but won only with Heart Bingo. She won again, and the next morning, when she tried to log in to the account, it was closed. All three of her accounts became closed. She was informed by the casino that she can not have accounts with all three sister casinos. Lois also had another account with a fourth sister casino that was opened by someone else with her debit card, but she managed to close that account. She hasn't received any refunds nor were her accounts reopened. There is no further information on this case.