안녕하세요,
나는 거기에 € 50를 입금하고 첫 번째 환영 보너스를 사용했습니다. 운 좋게도 나는 무언가를 얻었고 € 700로 내기를 끝냈습니다. 그런 다음 직접 확인하고 돈을 지불했습니다. 나는 몇 시간 안에 확인되었고 돈은 즉시 내 계좌에 입금되었습니다. 나는 행복했다 전형적인 Dama NV.
그러나 어제 카지노에서 제안을 받았고 다시 입금하게되었습니다. 80% 및 80개의 무료 스핀이 포함된 더 나은 두 번째 환영 제안이었습니다. 그것은 나를 확신시켰다. 나는 다시 입금했지만, 일단 인출하면 같은 카지노에서 게임을 하고 싶다는 큰 기대를 한 적이 없었습니다(항상 나쁜 경험을 했습니다). 그러나 제안은 너무 좋았습니다.
입금하고 오퍼의 일부(80%)를 받았습니다. 나는 지원에 들어가 무료 스핀을 추가하도록 요청했습니다. 잠시 후 지원 직원은 보너스를 받을 수 없으며 받을 수 없다고 말했습니다. 나는 일반적으로 Dama NV에 문제가 없었기 때문에 이것은 나에게 이해할 수 없었습니다. 나는 그것이 당신의 제안이며 그것을 받았고 그것을 사용하고 싶다고 그에게 알렸습니다. 5분 후에 제안을 사용할 수 없다는 알림을 다시 받았습니다. 나는 그것에 대한 정보가 없었습니다. 그런 다음 내 지불 방법으로 돈을 다시 보내달라고 요청했습니다. 또 다른 대기 시간(10분) 후에 보증금이 다시 지급되기 전에 최소 3번 전환되어야 한다는 약관과 함께 참조되었습니다.
CASINO에서 제안을 받았고 입금 후 사용할 수 없다고 주장했기 때문에 이것은 이해할 수 없습니다. 나는 여기서 원칙에 대해 이야기하고 있습니다. 더 이상 제안을 이용할 수 없다는 정보가 있었다면 아마 입금하지 않았을 것입니다. 나는 제안 자체가 훌륭하기 때문에 이 카지노에서 더 자주 플레이할 계획이었지만, 이 프로모션은 나를 바로 연기했습니다. 나는 그것이 매우 슬프다고 생각한다.
친절한 안부
Good day,
I made a deposit of €50 there and used the 1st welcome bonus. As luck would have it, I won something and ended the wager with €700. I then verified myself directly and paid out the money. I was verified within a few hours and the money was in my account promptly. i was happy Typical Dama NV.
However, yesterday I received an offer from the casino, which made me deposit again. It was a better 2nd welcome offer with 80% and 80 free spins. That had convinced me. I've made a deposit again, although I've never had high hopes of playing at the same casino once I've withdrawn (always had bad experiences). But the offer was too good.
I deposited and got part of the offer (80%). I went into support and asked to add the free spins. After a short time, the support employee told me that the bonus was not available to me and that I could not get it. This was incomprehensible to me as I normally NEVER had problems with Dama NV. I had informed him that it was your offer and that I received it and would like to use it as well. After another 5 minutes I was informed again that the offer is not usable for me. I didn't have any information about that. I then asked for my money to just be sent back to my payment method. After another waiting period (10 minutes), this was referred to with the terms and conditions that deposits must be converted at least 3 times before they can be paid out again.
This is not understandable for me, since I received an offer from the CASINO and it was claimed AFTER the deposit that I could not use it. I'm talking about the principle here. If I had had the information that I could no longer take advantage of any offers, I probably would not have made that deposit. I was planning to play at this casino more often because the offers themselves are great, but this promotion put me off right away. I think it is very sad.
Kind regards
Guten Tag,
ich habe dort eine Einzahlung in Höhe von 50€ getätigt und den 1. Willkommensbonus genutzt. Wie es das Glück wollte, habe ich was gewonnen und den Wager mit 700€ beendet. Ich habe mich anschließend direkt verifiziert und das Geld ausgezahlt. Ich wurde innerhalb weniger Stunden verifiziert und das Geld kam prompt auf mein Konto. Ich war happy. Typisch Dama NV halt.
Gestern jedoch habe ich von dem Casino ein Angebot bekommen, welche mich dazu brachte erneut einzuzahlen. Es war ein besseres 2. Willkommensangebot mit 80% und 80 Freespins. Das hatte mich überzeugt. Ich habe erneut eine Einzahlung getätigt, obwohl ich nie guter Hoffnung bin nachdem ich einmal ausgezahlt habe am selben Casino zu spielen (immer schlechte Erfahrungen gemacht). Das Angebot war aber zu gut.
Ich hab eingezahlt und einen Teil von dem Angebot bekommen (80%). Ich bin in den Support rein und habe darum gebeten, mir die Freespins noch hinzuzufügen. Der Supportmitarbeiter hatte nach kurzer Zeit zu mir gesagt, dass der Bonus nicht für mich zur Verfügung steht und ich diesen nicht bekommen kann. Das war für mich unverständlich, da ich normalerweise NIE Probleme mit Dama NV hatte. Ich hatte Ihm mitgeteilt, dass es das Angebot von Ihnen war und ich das so erhalten habe und dies genauso bitte nutzen möchte. Nach erneuten 5 Minuten wurde mir erneut mitgeteilt, dass das Angebot nicht für mich nutzbar ist. Darüber habe ich keinerlei Info gehabt. Ich habe dann gebeten, mir mein Geld einfach zurück auf meine Zahlungsmethode zu schicken. Dies wurde nach erneuter Wartezeit (10Minuten) mit den AGB's verwiesen, dass Einzahlungen mindestens 3 mal umgesetzt werden müssen, bis diese wieder ausgezahlt werden können.
Das ist für mich nicht verständlich, da ich von dem CASINO ein Angebot erhalten habe und es wurde NACH der Einzahlung behauptet ich könnte es nicht nutzen. Es geht mir hierbei ums Prinzip. Wenn ich die Information gehabt hätte, dass Ich keine Angebote mehr nutzen kann, hätte ich diese Einzahlung wahrscheinlich nicht getätigt. Ich hatte vor öfters auf diesem Casino zu spielen, da die Angebote an sich super sind, diese Aktion hat mich aber direkt davon abgeschreckt. Ich finde es sehr schade.
Schöne Grüße
