Hello rile15!

Thank you so much for your review! We’re thrilled to hear you’re enjoying the game selection and having a good time with us!

We really appreciate your feedback on the bonus structure. For our usual bonuses, players have 7 days to meet the requirements, but it looks like you joined our Halloween promo, where special bonuses were set to expire within 24 hours for a fun, limited-time challenge. We’ll definitely keep your thoughts in mind as we work to keep things player-friendly.

We’d love to know which game providers you’d like to see added to our lineup! Feel free to share here or reach out to us via email - our support team would be happy to hear from you!

Thanks again for the recommendation, and we’re wishing you an amazing time at our casino!

Hey there,

Thank you for sharing your experience, and I appreciate your honesty. As the team behind Yakuza.bet, we take all feedback seriously, and I apologize for any inconvenience you've faced.

Let me address your concerns directly:

1. RTP (Return to Player): Our RTP is set at the highest possible level per provider. However, I understand that your experience hasn't reflected this, and I apologize if it fell short of your expectations.

2. Missing Welcome Bonus: It's essential that our players receive their bonuses promptly. If you didn't get your first deposit bonus, that's definitely not the experience we aim for. Please check your email—I've sent you a special bonus to give us another shot.

3. Customer Support: I apologize if you had trouble reaching our live chat. We're committed to improving our response times and ensuring that every player feels heard.

4. Rolling Stock: While we appreciate your positive note about bonuses, we'll work harder to ensure a seamless experience for all players.

Again, I apologize for any frustration you've encountered. Let's turn this around! Check your inbox, and let's make things right. 🎁💫

Best regards,

Guru
Yakuza.bet Team

Dear rile15,

Thank you for bringing this issue to our attention. We apologize for any inconvenience.

We pride ourselves on providing a fair and transparent gaming environment. If you are having trouble claiming your winnings, it may be due to the nature of gambling, where wins and losses are unpredictable. We are always ready to support you and provide you with the best possible gaming experience, but we cannot guarantee winnings in all cases.

We would also like to draw your attention to the fact that free spins are available in your account from the first deposit on our website, which you can claim by contacting our support team directly via live chat or email at support@lunubet.com and receive your reward.

We value your feedback and will take it into account to improve our services.

Best wishes,
LunuBet Casino

Dragi rile15,

zahvaljujemo se vam, da ste nas opozorili na to vprašanje. Opravičujemo se vam za morebitne nevšečnosti.

Ponosni smo na zagotavljanje poštenega in preglednega igralnega okolja. Če imate težave pri uveljavljanju dobitkov, je to morda posledica narave iger na srečo, kjer so dobitki in porazi nepredvidljivi. Vedno smo vam pripravljeni nuditi podporo in zagotoviti najboljšo možno igralno izkušnjo, vendar v vseh primerih ne moremo zagotoviti dobitkov.

Radi bi vas opozorili tudi na dejstvo, da so na vašem računu od prvega pologa na naši spletni strani na voljo brezplačni vrtljaji, ki jih lahko uveljavljate tako, da se obrnete na našo ekipo za podporo neposredno prek klepeta v živo ali e-pošte na naslov support@lunubet.com in prejmete svojo nagrado.

Cenimo vaše povratne informacije in jih bomo upoštevali pri izboljšanju naših storitev.

Z najboljšimi željami,
LunuBet Casino

Dear rile15,

Our whole team really appreciates your feedback!

It is extremely gratifying to know that our efforts have had a positive impact on you. Your feedback not only motivates us to maintain high standards, but also encourages us to constantly strive for excellence in everything we do. We thank you for your support and hope you continue to enjoy playing on our platform in the future.

Stay tuned and we wish you good luck with the games!

Best wishes,
Boomerang-Bet Casino

Dragi rile15,

naša celotna ekipa zelo ceni vaše povratne informacije!

Izjemno dobrodošlo je vedeti, da so naša prizadevanja pozitivno vplivala na vas. Vaše povratne informacije nas ne motivirajo le pri ohranjanju visokih standardov, temveč nas tudi spodbujajo, da si nenehno prizadevamo za odličnost pri vsem, kar počnemo. Zahvaljujemo se vam za vašo podporo in upamo, da boste tudi v prihodnje uživali v igranju na naši platformi.

Ostanite z nami in vam želimo veliko sreče pri igrah!

Z najboljšimi željami,
Boomerang-Bet Casino