Hi there,
thank you for your feedback. The satisfaction of our customers is very important to us. If you have any question or difficulty please contact us via email support@jokabet.com and put "CasinoGuru" in the subject, we will be glad to help you.
Best regards,
Jokabet Team

Dear rile15,

Thank you for sharing your experience with us. We're glad to hear that you found the registration process quick and the game selection extensive. Regarding the RTP, it's worth noting that these rates are standard across the industry and are set by our game providers. We hope you enjoy the free spins and continue to explore our offerings.

If you have any further questions or feedback, please don't hesitate to reach out.

Hi Rile15,

I'm sad to hear that your opinion about Whamoo has changed so much from last week when you were very happy after cashing out winnings with ease.

Casinos do things differently, but we make sure we're very clear with our bonus rules and in explaining how wagering works. We know it's not for everyone, but lots of people love it because they have the chance to unlock even more winnings, just by playing how they were going to anyway. You got the €150 Bonus after opting in to our tournament, and a 50x wagering requirement for placing 7th in a 10 cent wager tournament, with uncapped winnings/cash out, we feel is pretty competitive.

I'm sorry you are disappointed with your most recent experience and we would never ask you to deposit money you don't want to. I've checked through all of our conversations and I can't see anyone telling you that the bonus would be deleted, please share this with us in case you contacted us whilst you weren't logged in and I've missed it somehow.

I hope that we can get back on track and would welcome any feedback you have for improvements, and will make sure it gets to the right people.

I look forward to hearing from you and hope that we'll be sailing smooth again soon.

Kind regards,

Emma

Dear rile15,

thank you for sharing your honest review.

We appreciate that you took the time to rate our services. Such positive feedback of our customers makes us proud and strive for creating a better platform of entertainment for our players.

As regards the verification process, we understand that it can be a difficult procedure, however, please note that this is a compulsory step that you as a player need to pass through, in order to establish your identity and further protect you and your account.

Sometimes, the procedure might be delayed, because you are asked to provide documents in higher quality. However, once you successfully pass the verification, you have the opportunity to withdraw your funds faster in the future.

We hope you will continue your gaming journey with us.

Thank you for understanding!

If you have any questions, we will be happy to assist you by Live-Chat or email address. Our support team is there 24/7 to help you!

Best Regards,
Wild Tokyo Casino Representative

Hello, Rile15! Thanks for feedback, we appreciate it! All the payouts are approved in 2 hours on our side, then it goes on the side of the payment system and the funds are credited in 0-5 working days. You can always contact our support service and ask any question, you want.

Best wishes,
Legzo Casino!