Hello Mr. Sesea,

Thank you for taking the time to share your feedback with us. We're very sorry that your experience with our customer support didn't meet your expectations. We understand how frustrating support issues can be, and we apologize for the inconvenience.

Our live chat and email support remain available. To thoroughly investigate this matter, we ask for your assistance. Please provide us with the following information:
- Your GoldenPlay username
- The email address you used to contact us
- All screenshots of your attempts to contact us via chat or email

Your experience is very important to us. We want to ensure that you feel comfortable and can enjoy your time at GoldenPlay without any worries. If you have any further questions, we are happy to help via live chat or email.

Best regards,
GoldenPlay Support Team

Hallo Herr Sesea,

Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung mitzuteilen. Es tut uns sehr leid, dass Ihre Erfahrung mit unserem Kundensupport nicht Ihren Erwartungen entsprochen hat. Wir wissen, wie frustrierend Support-Probleme sein können, und wir möchten uns bei Ihnen für die unangenehme Situation entschuldigen.

Unser Live-Chat und unser E-Mail-Support sind weiterhin für Sie da. Um die Angelegenheit gründlich untersuchen zu können, bitten wir Sie um Ihre Mithilfe. Bitte stellen Sie uns folgende Informationen zur Verfügung:
- Ihr GoldenPlay-Benutzername
- Die E-Mail-Adresse, die Sie benutzt haben, uns zu kontaktieren
- Alle Screenshots Ihrer Versuche, uns per Chat oder E-Mail zu erreichen

Ihr Erlebnis ist uns sehr wichtig. Wir möchten sicherstellen, dass Sie sich gut aufgehoben fühlen und Ihre Zeit bei GoldenPlay unbeschwert genießen können. Bei weiteren Fragen stehen wir Ihnen gerne per Live-Chat oder E-Mail zur Verfügung.

Mit freundlichen Grüßen,
GoldenPlay Support Team

Greetings sesea!

Thank you for your feedback!

There are many loyalty programs out there, each with its own advantages and disadvantages. We've worked hard to design our system in a way that allows you to earn various long-term rewards. Everyone has their own preferences, and we’re sorry to hear that our program didn’t meet your expectations.

We’ve reviewed your interactions with our support team and found nothing that falls outside the industry’s standard practices.

Nonetheless, we wish you the best of luck and sincerely hope you find something that suits you 100%

Best regards,
Welle Team

Dear Sesea,

Thank you for reaching out. Your feedback is crucial to us, and we’re here to help. We’d like to understand more about your experience and address the issues. Could you please provide us with your email so we can personally reach out to you? In the meantime, feel free to contact our support team: [email protected] for immediate assistance.

Looking forward to resolving this matter for you.

Hello, Support is always responding except during the night, if you had difficulties we would answer your email during the day and help you, you asked for bonuses that we do not have, so we can not help you, I am sorry you lost, but this is a casino and today you lose and tomorrow you can win 10 times more.
By the way, we will soon introduce bonuses for those who lose, if you stay with us and stay tuned to our news in the future you can get a cashback for losses, just as we have now started a new bonus, which we will run randomly (like today) and all who make a deposit we will credit + 30% to your deposit summing all the bonuses.
Thanks for the feedback, we read them and try to be better.

Hello sesea,

Thank you for sharing your feedback with us. We appreciate your perspective and would like to address the points you have raised.

Regarding the 25% cashback, we apologize for any misunderstanding that may have occurred. Our promotional material clearly states "up to 25% cashback," indicating that the percentage may vary and is not guaranteed to be 25% in every instance.

At RoySpins, we believe in progressively appreciating our new customers' loyalty. That's why we have designed a system where cashback percentages gradually increase as you continue to be a valued customer. We strive to make your experience more rewarding with each step of your journey and are pleased to inform you that more cashback will come your way soon.

Furthermore, we are delighted you enjoyed manually credited 150 wager-free spins as a loyalty gift and took advantage of the "Reload Turnover Bonus." We hope you enjoyed using these rewards and had a memorable gaming experience.

We sincerely apologize for any inconvenience caused, and we hope that you will reconsider and give RoySpins another chance.

Looking forward to your return,
RoySpins Team

Nice to meet you, Sesea! It's upsetting to hear such kind of things, but before registering you were to read our T&C, where all the detailed information is produced, also all the information about cashback and more are in the "Bonuses" section for those who want to start playing and find out all the subtleties. Moreover, players can contact the chat before signing up and ask all the questions they need. We are sorry for the situation you stocked into, hope you'll have luck in the future.

Best regards,
Legzo Casino!