Hello, Dear Player, and thank you for your feedback! We’re glad to hear that you enjoyed our promotions and bonuses. We apologize for the inconvenience with SMS notifications. We’ve noted your comment, and we're currently working on a solution to make notification management easier for our players. Your feedback helps us improve our service for you. Thank you!

Hello,

Thank you for sharing your detailed feedback with us. We truly value your input as it helps us enhance our services.

Regarding the bonus, our system is designed to ensure that bonuses are applied in accordance with the terms available at the time of the promotion.While we understand that there may have been a discrepancy in the bonus expectation, we continuously work to improve transparency and ensure that the process is as smooth as possible for all players.

On the matter of country restrictions, we adhere to strict regulatory requirements for different regions. Our platform operates in full compliance with these rules, and we recommend that players review the terms and conditions to ensure they are aware of any regional restrictions.

We're glad that your withdrawal was processed successfully, and we appreciate your understanding.

We always aim to enhance the experience for our players and value your input.

Should you have any further questions or need assistance in the future, please don't hesitate to contact us.

We're here to support you every step of the way!

Respectfully,
Fairspin!

Dear Hugbearli,

Thank you for sharing your detailed feedback with us. We apologize for the inconvenience and frustration you have experienced. We understand how important it is to have a smooth and transparent process.

We regret that the verification process and communication have not met your expectations. The security of our players is a top priority, which is why we always request verification. However, we recognize that this should be done efficiently and without causing undue stress.

Regarding your concerns about withdrawals, we prioritize efficient processing for all transactions. To assist you further, please provide us with your account details at your earliest convenience. This will allow us to thoroughly investigate any delays or issues and ensure a swift resolution.

You can email us directly at vip@fortuneplay.com

Best regards,
​The Fortuneplay Team

Hello,

Thank you for your comment. 🍀

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