Thank you for sharing your experience and providing feedback about our bonus system. We truly value hearing from our players, as it helps us improve and deliver a better gaming experience.

We understand your concerns and are happy to inform you that our bonus terms have recently been updated. Under the new system, only the bonus amount needs to be wagered, not the combined deposit and bonus balance. This change was made to provide a fairer and more enjoyable experience for our players, ensuring that your own funds remain fully accessible.

As a token of our appreciation for your feedback, we’ve credited your account with 20 free spins! We hope this small gesture will enhance your gaming experience and show our commitment to your satisfaction.

If you have any further questions or need assistance, please don’t hesitate to reach out to our support team. We look forward to seeing you enjoy the updated bonuses and games!

Best regards,
Allstarzcasino Team

Hi BorisO,
Thanks for your feedback. Sometimes games providers decide to block countries and do not inform us, in this case it was Endorphina blocking Sweden. We have updated our site to exclude their games if in Sweden.
As the First Deposit FS were on an Endorphina game, that was affected too - we have updated our offer to use a different game if in Sweden.
We are working on improving our live chat experience, our apologies that this was not a good experience for you.
Regarding RTP, all games on our site come from the same games provider as other casino sites, all with the same RTP. As gameplay is random, sometimes you will of course have bad luck. To see a game's RTP you'd need to play +1M spins!

Please note that you have an unclaimed Cashback Monday bonus on your account, and if you contact Customer Support we will offer you some additional free spins for the inconvenience caused.

Have a good day :-)

Hello, dear player! Thank you for your feedback. We’re sorry to hear that your experience hasn’t been up to expectations, especially regarding the bonus and game selection in Sweden. We strive to provide a wide range of games and fair bonuses, but we understand that certain restrictions and game limitations can be frustrating.

We will take your comments into consideration as we continue to improve the gaming experience for all our players. If you have any specific concerns or would like assistance, please feel free to reach out to our support team. We’d be happy to help clarify any issues.

Thank you for your understanding, and we hope to provide you with a better experience moving forward.

Best regards,
Legzo Casino!

Dear BorisO,

Thank you for providing your feedback. We genuinely regret any challenges you've faced. The outcomes are determined by certified, independent Random Number Generators (RNGs), over which we have absolutely no control. These RNGs ensure that each result is entirely random and unbiased, delivering fairness and peace of mind to all our players.

Allow us to clarify that success in a casino is consistently random and never assured. As a fully licensed casino, we are committed to upholding regulations and guidelines to provide fair play and transparency in every game. We're holding a valid license that is verifiable on our website.