Hello Inrel19!

We wanted to extend a heartfelt thank you for sharing your experience with us!

Your recent win is fantastic news, and we are thrilled to hear that you received your payout quickly.

We aim to provide not only quick withdrawals but also generous limits, making your experience with us as smooth and enjoyable as possible.

We're here to ensure you have a top-notch gaming experience every step of the way!

Best regards,
WazBee team.

Dear Inrel19,

Our team truly appreciates the time and effort you have taken to provide us with your valuable feedback.
We understand that your experience has been less than satisfactory, and we are deeply sorry for any inconvenience caused.

We would be more than happy to clarify any issues raised in your review.

Firstly, we want to assure you that we only offer games from trusted providers.

As casino operator, we do not influence the outcome of game rounds, and the Return to Player (RTP) values are strictly managed by the game providers. You can review these values in the game settings of each game offered at our casino.


Regarding the daily reward - there may be certain conditions that can affect the cashback being credited.
The cashback is calculated and credited to accounts automatically during the hours of 00:00 to 06:00 UTC.

If an account balance is active during this time frame, the cashback will not be received automatically; in such cases, we will need to process it manually. If you believe that you should have received the daily reward, or if happen to require any assistance, please, feel free to get in touch with us via email or live chat - both communication tools are available 24/7.


Concerning the chat experience - we are sorry to hear that you had an unpleasant experience with our support team.

Your satisfaction is our priority, and we are dedicated to delivering an even more exceptional experience during your next interaction with us.

We appreciate your understanding and cooperation regarding the issues mentioned above.

Sincerely,
Tsars team

Hi there,

Thank you for your review although is not the one we are working hard to get. Absolutely there is no Illegal activities on our side. As a licensed casino we follow legislation strictly that we operate under.

Regards to your case there were many words said and it is pretty obvious for all parties that we act according to Terms & Conditions which was confirmed on many different levels.

Artcasino Team

Dear Inrel19,

We are sincerely grateful for your positive review, acknowledging our swift response in fixing bugs at Del Oro Casino and Sportsbook. Your feedback is invaluable, and we appreciate your recognition of our commitment to providing a seamless and glitch-free gaming experience.

In terms of the bonuses, we have a shop where you can earn free spins not based on losing money but solely based on staking money. We also have weekly cashback and many other deposit bonuses. Alongside this, if you are member for some time we offer even more cashback incentives and deposit incentives that our members love.

If you are experiencing laggy gameplay we would recommend either restarting your internet or double checking your connection.

In terms of the RTP, RTP is random. The beauty about a casino is that you can lose and then suddenly hit a jackpot on any given spin. We have people that have won for the first time in our casino in 40 years of gambling ever. We have people that have hit huge jackpots but we cannot guarantee this obviously. It is randomized by a random number generator created and protected by the game providers. I will say that every single day that we are live we have many people winning thousands of dollars.

At Del Oro, we understand the importance of addressing issues promptly, and your feedback motivates our dedicated team to work tirelessly in resolving bugs swiftly. Your experience plays a crucial role in helping us identify and rectify any issues, ensuring that our platform remains reliable for all our members.

Thank you for choosing Del Oro and for sharing your positive experiences with our bug-fixing efforts. We look forward to providing you with a consistently smooth and enjoyable gaming experience every day.

Best regards,
Del Oro Casino and Sportsbook Management

Hello Inrel19,

Thank you for taking the time to leave a review of our casino.

We are pleased to hear that our team was able to meet your expectations.

We would also like to inform you that if your activity allows it, we would be delighted to offer you free bonuses. Please do not hesitate to contact our customer service team regularly so that we can discuss this with you.

We wish you a pleasant day!

Loan
CasinoTogether

Hi there,

Could you please provide your username so we can check what went wrong with your verification process. Our timeframe for verification is set to 48 hours but actual time is much lower. Few hours only.

Moreover our live chat support is known as one of the best in the industry which quality is confirmed by players many times so we are wondering what was the thing you were not satisfied with.

All the best!
Mondcasino Team

Hello Inrel19,

Thank you for your honest review and kind words. It's highly essential for us. Congratulations on your nice win! Please, let me comment on several key points you mentioned.

To start with, our status system doesn't affect the consideration of bonuses in any way, it increases the withdrawal limits. For example, a newbie player can withdraw up to $1,000 per day, and a platinum player can withdraw up to $10,000 per day. You can find more details about this information in section 9.12.6. "Terms and Conditions" on our website.

On top of that, regarding bonuses, they're considered automatically based on your gaming activity. We're sure that you'll receive a pleasant bonus soon and change your mind about our bonus policy. Besides, if you've been credited with a bonus, then it cannot disappear. Perhaps you've canceled it or you have several currencies in your wallet, so this or that bonus is not displayed.

We're trying to improve the quality of our services every day and make our customers happy. We wish you good luck and many big wins!

Good day Inrel19,

We appreciate your perspective and apologize if the circumstances have caused you any inconvenience.

After conducting a thorough analysis of the matter, we have identified several key points that need to be addressed.

1. On four occasions, our support department instructed you on the proper procedure for permanent account closure. All four times, you either willingly or unwillingly disregarded these instructions.

2. After your account was automatically re-opened, you made a compensation request without any legitimate reason.

3. A significant point to emphasize is that you received a €90 cash bonus after the re-opening of your account. Despite this, you continued to insist on receiving an extra €150 in compensation without any justifiable cause.

4. Furthermore, we encountered a live chat exchange in which you claimed that we had committed to providing you with 150 free spins, despite no such commitments being made. This has intensified our concerns regarding the potential manipulation of the situation for personal gain without any valid substance.

5. Your main complaint is that we ignored your email for a week, leading to your request for compensation. However, after reviewing all communication channels, we found no evidence of such an incident.

While we acknowledge that this situation may seem complex, considering all the information mentioned above, we must reach the logical conclusion that the steps taken from our end were indeed correct.

If you would like to further discuss this matter and delve into more specific details, we kindly request you to send an email to complaints@royspins.com. By doing so, we can provide you with evidence and additional information in the form of screenshots, which should effectively address and reduce your concerns.

Best regards,
RoySpins Team