Hi,

We appreciate you taking the time to share your feedback, and we're sorry to hear about your negative experience.

Upon reviewing your account, I can see that you've made two deposits, each time receiving a bonus of 300% and 150% respectively. However, there has been no withdrawal request submitted by you thus far.

Regarding your ban from chat, it's important to clarify that we have strict guidelines in place to ensure a respectful and enjoyable experience for all our players. Inappropriate language or behaviour is not tolerated on our platform, and as a result, necessary actions are taken to maintain a positive environment for everyone involved.

Thank you for bringing this to our attention.

Best regards,
Victoria

Hello,

Thank you for sharing your feedback and providing details about your matter.

Firstly, we are sad to hear about your frustration and distress while using our site. We value all of our clients and do our best to provide the best and safest service for them.

We have reviewed your communications with our support team and can confirm that you recently shared some concerning comments whilst talking with our team on chat. With your best interest in mind, we decided to apply a short self-exclusion to your account. Your well-being is of the utmost importance to us at Sportsbet.io.

Therefore, we hope you understand that we have decided to eradicate further temptation by activating a 1-Week Self-Exclusion to your Sportsbet.io account. This means you will not be able to access our services until the entry date.
Please rest assured; when 1 week has passed, our Safer Gaming Team will contact you to see how you are and how you would like to proceed.

While we are sad to have to close your account, your well-being comes first, and we hope you can understand that we have acted in good faith.

Kind Regards,
Sportsbet.io Staff

Hello!
Thank you for your review and for contacting our casino. We are sorry that your experience did not meet your expectations.
Regarding your comments about the low RTP, we understand that different aspects of the casino are important to each player. We strive to provide a variety of options and conditions for our players, and we will take your comments into consideration when further improving our offerings. We would also like to remind you that our casino is a licensed product, and all settings within the slot are set directly by the game manufacturer. We do not have the ability to influence the return rate of slots.
Regarding the verification process, we apologize for any inconvenience you may have experienced. Our goal is to provide a safe and secure environment for all our players, and verification is a mandatory procedure. We will also take your feedback into consideration so that we can improve the process in the future.
Regarding feedback, we value player feedback and strive to create a transparent community. However, we maintain honesty and expect all reviews to be valid and based on real game experience.

Hello, dear player! We always highly recommend that you read the terms and conditions of our bonuses in advance, as they may differ from each other. If you are unable to find this information on your own, our support team is ready to help you 24/7.

Best regards,
Jet Casino!