Hello,

We are sorry to hear that Donbet Casino did not match your expectations.

Please keep in mind that Donbet Casino does have multiple bonuses that need to be activated manually from the bonuses page.

Withdrawal time depends on the method and the time of the request (bank withdrawals need more time on weekends, etc.)

We checked your activity, and your withdrawal was only pending for less than 40 minutes before you cancelled it. Bank withdrawals need more time to be processed.

As for the suspending withdrawal cancellation option, we do not offer that kind of service.

Dear lemmy85,

Thank you for your feedback. We really appreciate the feedback and would like to provide clarification on the issues you raised.

We want to emphasize that we never ask our customers to remove negative reviews. We value honesty and transparency, and every feedback helps us to improve our services.

Regarding your withdrawal, we have conducted a thorough investigation and confirm that the withdrawal request was canceled by the bank.

We do have a withdrawal reversal feature for your convenience so that you can continue playing if you change your mind.

Our VIP department is always ready to help you, answer any questions you may have and providing first-class service to our valued players is always our priority.

Regarding withdrawal limits, all information is available on our website in the relevant sections, and we always recommend that you familiarize yourself with the rules before you start playing.
We would also like to draw your attention to the following paragraph of our Terms and Conditions:
6.15 Requests To Withdraw Funds Are Worked Through By The Financial Department Within 48 Business Hours After The Request Is Made And/Or 48 Business Hours After The Last Withdrawal Request Was Paid Out, Provided All Other Conditions Are Met And Checks Are Completed, As Outlined In The Terms. Financial Department Agents Process Requests For Withdrawing Monetary Funds From 6 AM To 5 PM GMT, Monday-Friday.

Thank you again for your feedback. We are doing our best to improve our services and appreciate your trust.

Best regards,
Boomerang casino

Hello, Dear lemmy85!

We're sorry that you've had a bad experience. We do our best to keep our users happy. Unfortunately, we did not receive the requested information from you in a return letter in the mail. It is very disappointing for us to receive such feedback and it makes us understand that there is room for improvement.

Have a nice day!
Best regards, Mostbet.