The player had selected his loss limit up to €200. When he had €1,250 left on the account, he thought that because he had set up the loss limit, he couldn't lose more than €200. That wasn't true and he had lost it all. When he contacted the live chat representative, they explained to him that a loss limit meant the difference between the wagering and the winnings. After he complained of being misled, the casino recommended to him to contact the MGA (Malta Gaming Authority) for a resolution. The player also mentioned that there was no information on the loss limit in the casino's terms and conditions and that the casino had broken their own rules due to ignoring to reply to the player.

Theo made a deposit of €100 and received €100 bonus money. He played on slots games and won €16,205. Shortly after that, Theo received an email from the casino where they informed him that his account had been closed and his funds confiscated. The reason that the casino provided was that the wager of a single bet consisted of the majority of the total available balance and the bonus balance contributing to a significant portion of that balance. One of the Casinomeister forum's representative explained to Theo what it meant: All winnings during a bonus qualification period will be forfeited if: wagering more than €3 in a single bet during a bonus qualifying game, when your bonus balance is €30 or less. The player mentioned that he was sure that the terms and conditions were different during his registration and were changed a couple days after Theo made this complaint. There is no further update on this case.